Delivery And Returns
Most deliveries will be free of charge to mainland UK addresses. If at checkout you find your postcode is not applicable for this, delivery charges to other areas are available upon application. LOF reserves the right to impose further delivery charges if delivery is not able to be made on the first attempt due to incorrect information being supplied by the buyer.
Delivery times quoted are done so in good faith but shall be non-binding. LOF will not be liable for any losses incurred by the Customer, or any other persons, as a result of a delay in any part of the delivery. Deliveries shall be made between business hours of Monday – Friday 8.30am – 6.00pm. Lead times are given as a guide for delivery. LOF cannot be held responsible for any change in the lead time due to manufacturing or stock issues.
Deliveries will be made to the ground floor, goods inward department or kerbside where sufficient offloading facilities aren’t available. Assistance must be provided by the Customer. Failure to provide adequate assistance may result in the delivery having to be aborted and additional charges imposed. If further assistance or installation is required this must be made clear at the point of purchase. Deliveries must be checked and accounted for prior to signing the delivery note. Any damages or shortages must be noted on the delivery note and reported to LOF within 24 hours. Failure to do so may result in a claim being rejected. All items are delivered flat packed for self-assembly unless otherwise stated or agreed prior to purchase in writing. LOF must be notified of any potential restrictions on delivery as failure to do so may result in charges being passed on to the customer.
If goods are to be installed then the area must be clear, accessible and free from other trades or workers. LOF reserves the right to pass on charges it incurs due to delays incurred by the Customer. LOF will not remove any old furniture unless this is agreed prior to purchase.
Any cancellations must be made in writing to firstname.lastname@example.org and must include an order number for reference. Failure to include this could mean a delay in finding your order and thus result in charges if the items are despatched or processed.
Returns for unwanted items must be requested within 48 hours of delivery.
Goods will be accepted back for credit, only with the express permission of LOF. Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage, to an address designated by LOF, for all goods returned which shall be at the risk of the Customer until actual receipt of the goods to a point designated by LOF. LOF reserves the right to charge a minimum handling fee of 20% of the value of the goods to cover the restocking fee. This will be deducted from any refund given. Refunds will be processed within 30 days of receipt of goods providing these conditions are met.
Made to order items can only be cancelled within 24 hours of order. If you need to cancel your made to order item, please contact LOF as soon as possible, a cancellation fee will be charged if cancellation is accepted. Refused deliveries of made to order goods are not eligible for credit. Our usual refund policy does not apply to made to order items.
The above conditions do not affect your statutory rights when goods are faulty or not as described.